045 482 777 email woodbinebooks@gmail.com
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Terms and Conditions

Terms and Conditions

Prices

All prices listed on this website are in Euro. All prices include VAT (Value Added Tax) where appropriate.  The VAT rate for books is 0%.  All other products include VAT at the standard rate of 23% (stationery, gifts, jigsaws, greeting cards). Woodbine Books has taken great care to ensure prices are accurate. Prices may change without notice and do not include delivery.

Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the prices of products you have ordered before dispatch, we will contact you and give you the option of cancelling your order or reconfirming it at the correct price.

Prices and promotions on www.woodbinebooks.ie may differ to prices and promotions instore, and vice versa.

Your Profile

You may not transfer your profile to another person, share it with anyone, or use it to impersonate anyone. You agree that you will provide us with accurate profile information (such as your real name, contact number, valid e-mail and delivery addresses), and accurate, non-fraudulent payment information. Woodbine Books may delete your profile if we are unable to verify or authenticate the information you provide to us. Profiles may only be created by individuals who are able to enter into legally binding and enforceable contracts.

It is our policy not to sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use the Woodbine Books website only with express permission and involvement of a parent or guardian.

Order Acceptance Policy

Order acceptance and the completion of the transaction will take place upon dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.

Non-acceptance of an order may be a result of one of the following:

  • Non-availability of a product or products
  • Our inability to obtain authorisation for your payment
  • An invalid contact number/email address provided on an order
  • You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

If there are any problems with your order, we will attempt to contact you via email or by phone.

We reserve the right to reject any offer to purchase by you at any time. Your card will be charged when we receive your order.

 

Payment

We use Stripe to process our online payments.  Please visit https://www.stripe.com/ie for more information.

 

Cancellation Policy

You can cancel any order placed with Woodbine Books online provided that the order has not yet been dispatched. To cancel an order, please forward your order confirmation email with CANCELLATION in the subject field and you will receive a refund within 14 days provided the order hasn’t been dispatched. If the order has been dispatched, you may return your complete order within 14 days from date delivered for a full refund including standard delivery charges (overseas delivery charges are not classed as standard delivery and therefore are not refunded).  The refund will be processed only after returned goods are received by Woodbine Books. Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). The returned parcel must include the invoice and your contact details.

Delivery

We aim to dispatch orders within 2 working days within Ireland and delivery is 2-5 working days from date dispatched (you will receive an email saying that your order has been dispatched). We will hold your order until we have everything in stock.

You will receive emails from us updating the status of your order.

It is our company policy to re-use and recycle packaging where possible.

Collection In store

If you choose to use our free In Store Collection Service, please bring your confirmation email and the credit card that the order was placed with for verification. We will send you an email confirming that your order is ready for collection.

Overseas Deliveries

The price for overseas deliveries varies based on the following factors: weight and size of the items, the number of items and the delivery address.

Delivery to the UK:  we aim to dispatch orders within 24 hours and delivery is normally 3-7 working days from date dispatched to the UK (you will receive an email saying that your order has been dispatched).

Delivery within the EU:  we aim to dispatch orders within 24 hours and delivery is normally 3-12 working days from date dispatched to countries within the EU (you will receive an email saying that your order has been dispatched).

Delivery (Rest of the World): we aim to dispatch orders within 24 hours and delivery is normally 5-12 working days from date dispatched to the rest of the world (you will receive an email saying that your order has been dispatched).

 

Shortages/Issues with items supplied

Any shortage/issues on the delivery must be reported within 24 hours of delivery via email. Woodbine Books will not be responsible for any shortage not reported within 24 hours and by the advised method. Information on how the shortage/issue will be resolved will be communicated via email.

 

Returns Policy

Woodbine Books endeavours to ensure that the condition of every product listed on this website is as described in those listings.

If you are dissatisfied for any reason, you may return your purchase within 14 days for a refund by post (delivery charge will not be refunded). Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). The returned parcel must include the original order reference and your contact details. Delivery charges are not refunded where the customer decides to return items. We recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items. If you require additional items, a new order will need to be placed on our website.

Customers must report any damages by email within 24 hours of delivery i.e. scratches, dents or tears. It’s important that every product is carefully and thoroughly inspected by you immediately upon delivery. Woodbine Books will not be responsible for any damages not reported within 24 hours.

By purchasing from Woodbine Books, you agree that a full refund with paid delivery will be your sole and exclusive remedy for any product you receive that is not as described on the website, and you waive all other remedies or actions in such event. This does not affect your statutory rights.

Updated 29/09/2019